Cloud PBX in Luxembourg: why Voxbi is the right fit for most businesses

Voxbi Cloud PBX is the first mention of the platform here. After that, we refer to it simply as Voxbi. Choosing a PBX or hosted phone system in Luxembourg can feel complex, especially when teams need reliable reachability across offices, remote setups, and hybrid schedules. This guide compares the options on the market and explains why Voxbi has become a default choice for companies that want predictable service wrapped in local expertise.

What is Voxbi?

Voxbi replaces traditional PBX hardware with a EU-hosted platform that keeps the same extension logic your team already knows. Employees handle calls from desk phones, mobiles, or browsers, and the system keeps their professional identity consistent. Core capabilities such as queues, presence-aware routing, analytics, and fixed-mobile convergence are built in. Direct Routing support connects Voxbi with Microsoft Teams, so organisations that standardise on Teams can keep a single interface for collaboration and calling.

Why businesses in Luxembourg choose Voxbi

• Transparent pricing that scales - licences follow a per-user model with optional add-ons, so finance teams can scale telephony at the same pace as headcount.
• Local trust - more than 4,800 organisations in Luxembourg and the Greater Region already run their day-to-day calls on Voxbi, from five-person consultancies to multi-site service desks.
• Advanced features without the admin burden - fixed-mobile convergence, presence-based routing, role-based access, and detailed analytics arrive as standard without forcing teams into heavyweight management tools.
• Integrations that save time - native connectors link Voxbi with Microsoft 365, Teams, Odoo, CTI stacks, ESPA-X, and Salary.lu. The /features page covers the complete catalogue and explains how each component is deployed.
• Multilingual, local support - support engineers across Luxembourg and neighbouring countries speak English, French, German, and Luxembourgish, which keeps troubleshooting and onboarding straightforward.

Comparing PBX providers in Luxembourg

The Luxembourg market includes several long-standing suppliers. This neutral snapshot highlights how they position their services:

Voxbi

Cloud PBX designed for hybrid business communication. EU hosting, Microsoft Teams Direct Routing, fixed-mobile convergence, cross-platform softphones, and locally delivered support make it suitable for teams that need flexibility without losing control.

POST · DEEP

POST’s DEEP brand combines connectivity, ICT, and telephony. Its hosted PBX leans on Cisco Webex integrations and bundling with other corporate services.

Tango · Proximus

Proximus Luxembourg unites Tango and Proximus NXT. Its telephony stack focuses on SIP trunking, cloud voice, and extended workplace offers for SMEs and larger organisations.

All three providers offer solid infrastructure. The differentiators usually come from everyday administration, ecosystem fit, and the ability to back deployments with responsive local teams.

How to choose the right cloud PBX

When you evaluate telephony platforms, focus on practical requirements:

• Reachability with one identity across desk phones, mobiles, and softphones.
• Call quality backed by redundant connectivity and proven SIP infrastructure.
• Teams integration delivered through Direct Routing and managed SBCs.
• Administration with role-based access, clear audit trails, and /features/fixed-mobile-convergence-fmc style options that adapt to shift work.
• Integrations into CRM, ERP, or ticketing tools through open APIs.
• Compliance with EU hosting, data-retention controls, and documented governance.
• Support that speaks your languages and sits within a short travel distance.
• Cost transparency with per-user pricing and clear add-on menus detailed on /<a href="/pricing">pricing</a>.

Frequently asked questions

• What is the difference between PBX and cloud PBX? A PBX is hardware hosted inside your office. A cloud PBX delivers the same call control as a managed service, reachable from anywhere.
• Can I keep my existing numbers? Yes. Number porting in Luxembourg is standard, and an established provider coordinates the migration with minimal downtime.
• Does Voxbi work with Microsoft Teams? Yes. Direct Routing lets Teams users place and receive external calls using their Voxbi number.
• Where is Voxbi hosted? Infrastructure sits within the European Union, so data governance and redundancy follow EU regulations.
• Can employees use Voxbi on mobile devices? Yes. Fixed-mobile convergence allows staff to show their business caller ID, and inbound calls can follow presence-aware rules that include mobile endpoints.

Conclusion

Luxembourg-based companies have several strong options when they modernise business telephony. POST, DEEP, and Tango remain trusted brands, yet Voxbi stands out for combining practical pricing, deep integrations, and the sort of local support that keeps projects on track. If your organisation is planning its next PBX move, Voxbi offers a balanced route to resilient communication backed by a team that understands the Luxembourg market.

TLDR: Cloud PBX in Luxembourg: why Voxbi is the right fit for most businesses

• Voxbi keeps Luxembourg teams reachable across desk phones, mobiles, and browsers while preserving governance.
• Fixed Mobile Convergence and Teams Direct Routing maintain one identity for hybrid staff.
• Use `/pricing` to compare bundles and add-ons across providers before signing a contract.
• Assess reachability, compliance, and multilingual local assistance prior to any cloud PBX migration.

Updated on 19 October 2025