Attended transfer
Transfer calls to a team member with a brief consultation beforehand, ensuring the recipient is prepared and informed.
Why teams use it
Transfer calls to a team member with a brief consultation beforehand, ensuring the recipient is prepared and informed.
Attended transfer keeps internal notes so colleagues know why a call was transferred.
Where it helps
Share call context
Attended transfer keeps internal notes so colleagues know why a call was transferred.
Coach customer care
Attended transfer lets supervisors whisper guidance during live calls.
Link remote offices
Attended transfer enables quick pickup and transfers across sites.
Questions from customers
Teams evaluating Voxbi often raise the points below.
Does Attended transfer affect call quality?
No. Collaboration tools run alongside the call without changing codecs or bandwidth.
Can we limit who monitors calls?
Permissions ensure only nominated supervisors can listen or whisper.
Is Teams integration available?
Yes. Teams users access the same monitoring and note-taking features.
Discuss configuration
We map your call flows, devices, and integration needs, then share a deployment plan.
Schedule a call