Call monitoring
Listen to live calls to improve agent performance, coach new hires, assess call quality and enhance overall call standards.
Why teams use it
Listen to live calls to improve agent performance, coach new hires, assess call quality and enhance overall call standards.
Call monitoring keeps internal notes so colleagues know why a call was transferred.
Where it helps
Share call context
Call monitoring keeps internal notes so colleagues know why a call was transferred.
Coach customer care
Call monitoring lets supervisors whisper guidance during live calls.
Link remote offices
Call monitoring enables quick pickup and transfers across sites.
Questions from customers
Teams evaluating Voxbi often raise the points below.
Does Call monitoring affect call quality?
No. Collaboration tools run alongside the call without changing codecs or bandwidth.
Can we limit who monitors calls?
Permissions ensure only nominated supervisors can listen or whisper.
Is Teams integration available?
Yes. Teams users access the same monitoring and note-taking features.
Discuss configuration
We map your call flows, devices, and integration needs, then share a deployment plan.
Schedule a call