Call queues
Efficiently manage high call volumes by organizing incoming calls into queues, ensuring they are answered in order to reduce wait times and improve customer experience.
Why teams use it
Efficiently manage high call volumes by organizing incoming calls into queues, ensuring they are answered in order to reduce wait times and improve customer experience.
Call queues forwards French, German, and English calls to the right specialists without manual transfers.
Where it helps
Handle multilingual callers
Call queues forwards French, German, and English calls to the right specialists without manual transfers.
Protect VIP response times
Call queues flags high-value numbers and escalates them to senior agents first.
Balance remote offices
Call queues adapts to opening hours and capacity across Luxembourg, Belgium, and Germany.
Questions from customers
Teams evaluating Voxbi often raise the points below.
Can Call queues adapt to seasonal staffing?
Yes. Supervisors change rules in minutes, adding temporary queues or overflow destinations for campaigns.
Does Call queues support IVR menus?
It works with IVR blocks so callers pick language, service, or department before routing resumes.
How quickly can we test changes?
Draft flows, review them with stakeholders, and publish once everyone validates.
Discuss configuration
We map your call flows, devices, and integration needs, then share a deployment plan.
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