Chronology of a call
Track the entire lifecycle of a call from start to finish. This feature logs each step, including call initiation, transfers, holds, comments, and assignments, providing a detailed timeline.
Why teams use it
Track the entire lifecycle of a call from start to finish. This feature logs each step, including call initiation, transfers, holds, comments, and assignments, providing a detailed timeline.
Chronology of a call shows queue lengths and agent status changes in real time.
Where it helps
Coach service desks
Chronology of a call shows queue lengths and agent status changes in real time.
Spot recurring issues
Chronology of a call tags conversations so supervisors review calls by topic.
Share executive reports
Chronology of a call exports KPIs for finance, HR, and operations teams.
Questions from customers
Teams evaluating Voxbi often raise the points below.
What metrics does Chronology of a call expose?
See inbound and outbound volume, queue times, wrap-up duration, and AI-generated tags.
Can we export data easily?
Download CSV reports or push data to your BI tools via API.
How real-time are the dashboards?
Supervisors view live panels with updates seconds after each call event.
Discuss configuration
We map your call flows, devices, and integration needs, then share a deployment plan.
Schedule a call