Interactive Voice Response (IVR)
Guide your callers through a menu system to reach the correct department quickly.
Why teams use it
Guide your callers through a menu system to reach the correct department quickly.
Interactive Voice Response (IVR) forwards French, German, and English calls to the right specialists without manual transfers.
Where it helps
Handle multilingual callers
Interactive Voice Response (IVR) forwards French, German, and English calls to the right specialists without manual transfers.
Protect VIP response times
Interactive Voice Response (IVR) flags high-value numbers and escalates them to senior agents first.
Balance remote offices
Interactive Voice Response (IVR) adapts to opening hours and capacity across Luxembourg, Belgium, and Germany.
Questions from customers
Teams evaluating Voxbi often raise the points below.
Can Interactive Voice Response (IVR) adapt to seasonal staffing?
Yes. Supervisors change rules in minutes, adding temporary queues or overflow destinations for campaigns.
Does Interactive Voice Response (IVR) support IVR menus?
It works with IVR blocks so callers pick language, service, or department before routing resumes.
How quickly can we test changes?
Draft flows, review them with stakeholders, and publish once everyone validates.
Discuss configuration
We map your call flows, devices, and integration needs, then share a deployment plan.
Schedule a call