Call routing

Nearest number

When you make a call, your outgoing phone number is automatically selected to match the call recipient’s closest area code.

Why teams use it

When you make a call, your outgoing phone number is automatically selected to match the call recipient’s closest area code.

Nearest number forwards French, German, and English calls to the right specialists without manual transfers.

Where it helps

1

Handle multilingual callers

Nearest number forwards French, German, and English calls to the right specialists without manual transfers.

2

Protect VIP response times

Nearest number flags high-value numbers and escalates them to senior agents first.

3

Balance remote offices

Nearest number adapts to opening hours and capacity across Luxembourg, Belgium, and Germany.

Questions from customers

Teams evaluating Voxbi often raise the points below.

Can Nearest number adapt to seasonal staffing?

Yes. Supervisors change rules in minutes, adding temporary queues or overflow destinations for campaigns.

Does Nearest number support IVR menus?

It works with IVR blocks so callers pick language, service, or department before routing resumes.

How quickly can we test changes?

Draft flows, review them with stakeholders, and publish once everyone validates.

Discuss configuration

We map your call flows, devices, and integration needs, then share a deployment plan.

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