Smart call routing
Route calls by group, location, language, or user tags (representing skills). Utilize a flexible status engine (Meeting, Absent, Working, Busy) to direct calls efficiently. Combine these criteria for easy-to-maintain, optimized call flows.
Why teams use it
Route calls by group, location, language, or user tags (representing skills). Utilize a flexible status engine (Meeting, Absent, Working, Busy) to direct calls efficiently. Combine these criteria for easy-to-maintain, optimized call flows.
Smart call routing forwards French, German, and English calls to the right specialists without manual transfers.
Where it helps
Handle multilingual callers
Smart call routing forwards French, German, and English calls to the right specialists without manual transfers.
Protect VIP response times
Smart call routing flags high-value numbers and escalates them to senior agents first.
Balance remote offices
Smart call routing adapts to opening hours and capacity across Luxembourg, Belgium, and Germany.
Questions from customers
Teams evaluating Voxbi often raise the points below.
Can Smart call routing adapt to seasonal staffing?
Yes. Supervisors change rules in minutes, adding temporary queues or overflow destinations for campaigns.
Does Smart call routing support IVR menus?
It works with IVR blocks so callers pick language, service, or department before routing resumes.
How quickly can we test changes?
Draft flows, review them with stakeholders, and publish once everyone validates.
Discuss configuration
We map your call flows, devices, and integration needs, then share a deployment plan.
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