Advanced analytics
Obtain essential information on your calls and the performance of your team in clear, coherent diagrams to improve service interactions and responsiveness.
Why teams use it
Obtain essential information on your calls and the performance of your team in clear, coherent diagrams to improve service interactions and responsiveness.
Advanced analytics shows queue lengths and agent status changes in real time.
Where it helps
Coach service desks
Advanced analytics shows queue lengths and agent status changes in real time.
Spot recurring issues
Advanced analytics tags conversations so supervisors review calls by topic.
Share executive reports
Advanced analytics exports KPIs for finance, HR, and operations teams.
Questions from customers
Teams evaluating Voxbi often raise the points below.
What metrics does Advanced analytics expose?
See inbound and outbound volume, queue times, wrap-up duration, and AI-generated tags.
Can we export data easily?
Download CSV reports or push data to your BI tools via API.
How real-time are the dashboards?
Supervisors view live panels with updates seconds after each call event.
Discuss configuration
We map your call flows, devices, and integration needs, then share a deployment plan.
Schedule a call