After call work (ACW)
After a call, give your team the time to tag, assign, and prepare for the next conversation. This feature streamlines post-call tasks such as updating records, logging notes, and organizing follow-ups.
Why teams use it
After a call, give your team the time to tag, assign, and prepare for the next conversation. This feature streamlines post-call tasks such as updating records, logging notes, and organizing follow-ups.
After call work (ACW) forwards French, German, and English calls to the right specialists without manual transfers.
Where it helps
Handle multilingual callers
After call work (ACW) forwards French, German, and English calls to the right specialists without manual transfers.
Protect VIP response times
After call work (ACW) flags high-value numbers and escalates them to senior agents first.
Balance remote offices
After call work (ACW) adapts to opening hours and capacity across Luxembourg, Belgium, and Germany.
Questions from customers
Teams evaluating Voxbi often raise the points below.
Can After call work (ACW) adapt to seasonal staffing?
Yes. Supervisors change rules in minutes, adding temporary queues or overflow destinations for campaigns.
Does After call work (ACW) support IVR menus?
It works with IVR blocks so callers pick language, service, or department before routing resumes.
How quickly can we test changes?
Draft flows, review them with stakeholders, and publish once everyone validates.
Discuss configuration
We map your call flows, devices, and integration needs, then share a deployment plan.
Schedule a call