Call commenting
Enhance team collaboration by adding comments to calls and assigning them to specific team members. This feature allows for better follow-up, accountability, and detailed tracking of call-related tasks.
Why teams use it
Enhance team collaboration by adding comments to calls and assigning them to specific team members. This feature allows for better follow-up, accountability, and detailed tracking of call-related tasks.
Call commenting keeps internal notes so colleagues know why a call was transferred.
Where it helps
Share call context
Call commenting keeps internal notes so colleagues know why a call was transferred.
Coach customer care
Call commenting lets supervisors whisper guidance during live calls.
Link remote offices
Call commenting enables quick pickup and transfers across sites.
Questions from customers
Teams evaluating Voxbi often raise the points below.
Does Call commenting affect call quality?
No. Collaboration tools run alongside the call without changing codecs or bandwidth.
Can we limit who monitors calls?
Permissions ensure only nominated supervisors can listen or whisper.
Is Teams integration available?
Yes. Teams users access the same monitoring and note-taking features.
Discuss configuration
We map your call flows, devices, and integration needs, then share a deployment plan.
Schedule a call