Call Insights
Leverage AI to summarize every call and add relevant tags, making it easy to track key topics and gain actionable insights.
Why teams use it
Leverage AI to summarize every call and add relevant tags, making it easy to track key topics and gain actionable insights.
Call Insights shows queue lengths and agent status changes in real time.
Where it helps
Coach service desks
Call Insights shows queue lengths and agent status changes in real time.
Spot recurring issues
Call Insights tags conversations so supervisors review calls by topic.
Share executive reports
Call Insights exports KPIs for finance, HR, and operations teams.
Questions from customers
Teams evaluating Voxbi often raise the points below.
What metrics does Call Insights expose?
See inbound and outbound volume, queue times, wrap-up duration, and AI-generated tags.
Can we export data easily?
Download CSV reports or push data to your BI tools via API.
How real-time are the dashboards?
Supervisors view live panels with updates seconds after each call event.
Discuss configuration
We map your call flows, devices, and integration needs, then share a deployment plan.
Schedule a call