Call priority
Make sure important callers get immediate attention with our VIP call priority feature. Automatically move calls from designated VIPs to the top of the queue, ensuring they are prioritized and handled first.
Why teams use it
Make sure important callers get immediate attention with our VIP call priority feature. Automatically move calls from designated VIPs to the top of the queue, ensuring they are prioritized and handled first.
Call priority forwards French, German, and English calls to the right specialists without manual transfers.
Where it helps
Handle multilingual callers
Call priority forwards French, German, and English calls to the right specialists without manual transfers.
Protect VIP response times
Call priority flags high-value numbers and escalates them to senior agents first.
Balance remote offices
Call priority adapts to opening hours and capacity across Luxembourg, Belgium, and Germany.
Questions from customers
Teams evaluating Voxbi often raise the points below.
Can Call priority adapt to seasonal staffing?
Yes. Supervisors change rules in minutes, adding temporary queues or overflow destinations for campaigns.
Does Call priority support IVR menus?
It works with IVR blocks so callers pick language, service, or department before routing resumes.
How quickly can we test changes?
Draft flows, review them with stakeholders, and publish once everyone validates.
Discuss configuration
We map your call flows, devices, and integration needs, then share a deployment plan.
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