Ring policies
Optimize call distribution with various ring policies. Choose to ring all available agents, use round robin, assign to the agent with the fewest answered calls, or select the agent who hasn't taken a call recently.
Why teams use it
Optimize call distribution with various ring policies. Choose to ring all available agents, use round robin, assign to the agent with the fewest answered calls, or select the agent who hasn't taken a call recently.
Ring policies forwards French, German, and English calls to the right specialists without manual transfers.
Where it helps
Handle multilingual callers
Ring policies forwards French, German, and English calls to the right specialists without manual transfers.
Protect VIP response times
Ring policies flags high-value numbers and escalates them to senior agents first.
Balance remote offices
Ring policies adapts to opening hours and capacity across Luxembourg, Belgium, and Germany.
Questions from customers
Teams evaluating Voxbi often raise the points below.
Can Ring policies adapt to seasonal staffing?
Yes. Supervisors change rules in minutes, adding temporary queues or overflow destinations for campaigns.
Does Ring policies support IVR menus?
It works with IVR blocks so callers pick language, service, or department before routing resumes.
How quickly can we test changes?
Draft flows, review them with stakeholders, and publish once everyone validates.
Discuss configuration
We map your call flows, devices, and integration needs, then share a deployment plan.
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