Time based routing
Automatic route calls based on time of day, day of the week, or specific schedules. This feature is especially useful for handling office closing times, ensuring calls are directed appropriately during and after business hours.
Why teams use it
Automatic route calls based on time of day, day of the week, or specific schedules. This feature is especially useful for handling office closing times, ensuring calls are directed appropriately during and after business hours.
Time based routing forwards French, German, and English calls to the right specialists without manual transfers.
Where it helps
Handle multilingual callers
Time based routing forwards French, German, and English calls to the right specialists without manual transfers.
Protect VIP response times
Time based routing flags high-value numbers and escalates them to senior agents first.
Balance remote offices
Time based routing adapts to opening hours and capacity across Luxembourg, Belgium, and Germany.
Questions from customers
Teams evaluating Voxbi often raise the points below.
Can Time based routing adapt to seasonal staffing?
Yes. Supervisors change rules in minutes, adding temporary queues or overflow destinations for campaigns.
Does Time based routing support IVR menus?
It works with IVR blocks so callers pick language, service, or department before routing resumes.
How quickly can we test changes?
Draft flows, review them with stakeholders, and publish once everyone validates.
Discuss configuration
We map your call flows, devices, and integration needs, then share a deployment plan.
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